Shipping Policy
Shipping Policy
We aim to dispatch all orders promptly while maintaining high standards of care, privacy, and reliability.
1. Order Processing
Orders are typically processed and dispatched within 1–2 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
2. Delivery Timeframes
We ship internationally using reputable postal and courier services.
Estimated delivery timeframes (from dispatch):
- Standard delivery: 4–7 business days
- Remote or extended regions: Delivery may take longer depending on destination and carrier routes
Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, or peak periods.
3. Shipping Rates
Shipping costs are calculated at checkout based on destination and order value.
Any applicable shipping fees will be clearly displayed before payment confirmation.
4. Dispatch vs Delivery
We guarantee dispatch, not delivery.
Once a parcel has been handed over to the carrier, delivery is outside our direct control.
We are not responsible for delays, loss, or damage caused by shipping providers or customs authorities.
5. Lost or Damaged Parcels
If your order appears lost or arrives damaged:
- Lodge an inquiry directly with the carrier using your tracking number; and
- Contact us at support@biocaps.com within 7 business days of the expected delivery date.
We will assist with investigations where possible, but outcomes are subject to carrier policies.
6. Discreet Packaging
All orders are shipped in plain, unbranded packaging, with no visible reference to the contents or nature of the products.
Customer privacy and discretion are standard.
7. Customs, Duties, and Import Compliance
International orders may be subject to customs inspections, duties, taxes, or import restrictions.
It is the customer’s responsibility to ensure that products are permitted in their destination country.
BioCaps is not liable for parcels delayed, returned, or seized by customs or regulatory authorities.
8. Incorrect Address Details
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, loss, or non-delivery resulting from incorrect or incomplete address details.
9. Contact and Support
For shipping-related enquiries, contact us at:
